Windows Movie Maker stops working once you have installed the Essentials 2012 update

This issue affects the following versions of Movie Maker:

· Windows Live Movie Maker 2011

· Windows Movie Maker 2012

Here's what's happening:

1)

Movie Maker makes heavy use of video and graphics acceleration capabilities provided by a computer's video card to decode and encode video files and render effects, transitions and text. Sometimes video card drivers (the software that allows Windows and Movie Maker to interact with the video card) have issues that prevent Movie Maker from working correctly.

The following video cards and corresponding driver versions below have been identified as having issues that prevent Movie Maker 2011 and Movie Maker 2012 from working correctly. Movie Maker will not start with the following video cards and driver combinations.

To resolve the issue, install the latest video card driver version.

Affected video cards

Blocked driver versions

Direct links to download the latest driver (as of August 7, 2012)

Intel

Intel(R) HD Graphics Family

(2nd Generation Core i3, i5, i7 processor)

Less than or equal to 8.15.10.2321

8.15.10.2761 Driver - Released May 24, 2012

Windows 7, 32-bit

Windows 7, 64-bit

Intel(R) HD Graphics
Intel(R) Graphics Media Accelerator HD

(1st Generation Core i3, i5, i7 processor)

8.15.10.2104 to 8.15.10.2142
(inclusive)

8.15.10.2555 Driver - Released October19, 2011

Windows7, 32-bit

Windows7, 64-bit

Mobile Intel(R) 4 Series Express Chipset Family

Mobile Intel(R) 45 Express Chipset Family

Intel(R) G41 Express Chipset

Intel(R) G45/G43 Express Chipset

Intel(R) Q45/Q43 Express Chipset

Intel(R) B43 Express Chipset

8.15.10.2104 to 8.15.10.2142
(inclusive)

8.15.10.2555 Driver - Released October19, 2011

Windows7, 32-bit

Windows7, 64-bit

Other Intel drivers can be found here:

http://downloadcenter.intel.com/

All NVIDIA GeForce, Quadro or Tesla video cards

8.17.12.8562

GeForce Desktop 301.42 Driver (8.17.13.142) - Released May 22, 2012

Windows 7, 32-bit

Windows 7, 64-bit

GeForce Notebook 296.10 Driver (8.17.12.9610) - Released March 13, 2012

Windows 7, 32-bit

Windows 7, 64-bit

Quadro/Tesla Desktop Driver 297.03 (8.17.12.9703) - Released July 18, 2012

Windows 7, 32-bit

Windows 7, 64-bit

Quadro Notebook Driver 296.88 (8.17.12.9688) - June 13, 2012

Windows 7, 32-bit

Windows 7, 64-bit

Other NVIDIA drivers can be found here:

http://www.nvidia.com/Download/index.aspx

If the generic video card drivers direct from Intel or NVIDIA listed above cannot be successfully installed on your computer, you may need to download the latest video card driver provided by the computer system manufacturer for your specific computer model. Start your search here:

Acer

http://us.acer.com/ac/en/US/content/drivers

ASUS

http://support.asus.com/Download/Options.aspx?SLanguage=en&type=1

Compaq

http://www.compaq.com/country/cpq_support.html

Dell

http://www.dell.com/support/drivers/us/en/19/DriversHome/NeedProductSelection

Fujitsu

http://support.fujitsupc.com/CS/Portal/support.do?srch=DOWNLOADS

Gateway

http://support.gateway.com/product/?cmpid=supportnav

HP

http://www8.hp.com/us/en/support-drivers.html

Lenovo

http://support.lenovo.com/en_US/downloads/default.page?

MSI

http://us.msi.com/service/download/

Samsung

http://www.samsung.com/us/support/

Sony

http://esupport.sony.com/US/p/select-system.pl?DIRECTOR=DRIVER

Toshiba

http://www.csd.toshiba.com/cgi-bin/tais/support/jsp/home.jsp?nav=Product%20Support#

2)

If you are running Movie Maker 2012 and still have problems after updating your video driver, it is possible that you are running on older hardware that is not supported by Movie Maker 2012. Movie Maker 2012's system requirements are slightly different from Movie Maker 2011's. As explained in the Release Notes,Movie Maker 2012 requires video hardware that supports DirectX 10 or higher. Older video hardware that only supports up to DirectX 9 is currently not able to run Movie Maker 2012.

To check what video hardware you are running on, use the following steps:

1) Open the Start Menu

2) Search for and run "Device Manager" or "devmgmt.msc"

3) In the Device Manager, click on the triangle beside "Display adapters" to expand that section

4) The name of your video hardware should be listed under "Display adapters"

Examples of common DirectX 9 video hardware that will not run Movie Maker 2012 include:

· ATI Radeon 9000-series

· ATI Radeon X300/X500/X600/X700/X800-series

· ATI Radeon X1000-series

· ATI Radeon 2100/2300-series

· ATI Radeon XPRESS 200/1100/1200-series

· Mobile Intel 945 Express Chipset Family

· Intel 82945G Express Chipset Family

· Intel 946GZ Express Chipset Family

· Intel G965 Express Chipset Family

· Intel Q965/Q963 Express Chipset Family

· Intel G31/G33 Express Chipset Family

· Intel Q33/Q35 Express Chipset Family

· Intel Graphics Media Accelerator 600

· Intel Graphics Media Accelerator 3150

· Intel Graphics Media Accelerator 3600

· NVIDIA GeForce FX 5000-series

· NVIDIA GeForce 6000-series

· NVIDIA GeForce 7000-series

· SiS Mirage 3 Graphics

If you are getting error 0xc945000e when trying to run Movie Maker 2012 even after updating to the latest driver for your graphics card, it is possible that you are running on DirectX 9 hardware. While you will not be able to run Movie Maker 2012 at this time, you can continue to run Movie Maker 2011 by uninstalling Windows Essentials 2012 and reinstalling Windows Live Essentials 2011. You can find the installer for Windows Live Essentials 2011 here:

Windows Live Essentials 2011

http://www.microsoft.com/en-us/download/details.aspx?id=29219

 

More information on what's happening

"Examples of common DirectX 9 video hardware that will not run Movie Maker 2012 include:

NVIDIA GeForce 7000-series"

Afaik, your GEForce 7300 SE series is a GeForce 7000-series card.

You can determine your Direct X display value by running the NVidia Control Pane applet (that program if you installed it can be found in the Windows Control Panel)

- Open NVidia Control Panel

- Look in the bottom of left hand pane (Select a Task...) and click on the item 'System Information'

- The System Information Disply tab will report the Direct X runtime version for the operating system but more importantly also show your Graphics Card information and the 'Direct X support' value. I suspect the Direct X support value says 9.0c... then the GeForce 7300 SE card can only run Windows Live Essentials Movie Maker 2011 and not Windows Essentials Movie Maker 2012.

Here's a link to the Series 7 GeForce 7300 card

http://www.nvidia.com/page/7300_features.html

<qp>

Full Microsoft® DirectX® 9,0 Shader Model 3.0 Support

</qp>

and from Wikipedia

http://en.wikipedia.org/wiki/GeForce_7_Series

Look in the chart on the right hand side

<qp>

DirectX 9.0c with Shader Model 3.0

</qp>

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